Necklace took 3 weeks to arrive and it broke after 4 days, I supplied pictures of the broken part and was told that we tugged and pulled it to force it to break! Absolutely disappointing support from Urban Ikon and I will be writing a review!
We’re sorry that you remain disappointed. Our personalised jewellery has a clearly stated 14–20 day production turnaround, which is communicated on our website prior to purchase.
Regarding the chain, we did not state that you intentionally pulled or forced it to break. After reviewing the photos, we advised that the chain had physically separated and offered to repair it at no charge, with only the courier costs being for your account.
Our offer to assist with the repair remains available.
My wife really lovesit ,thank you
The piece is beautiful and elegant. It feels comfortable to wear and adds the perfect touch of sophistication to any outfit, whether for everyday wear or special occasions. I’ve already received several compliments on it.
